Return and Refund Policy
Effective date: June 1, 2021
Last revised date: July 22, 2021
Thank you for shopping at Surprising Hope.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Veritas Enterprises Inc., PO Box 924014, Norcross GA 30010.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Surprising Hope (https://www.surprisinghope.com), Understanding Him (accessible from https://shaunti-feldhahn.mykajabi.com/login) and Understanding Her (accessible from (https://shaunti-feldhahn.mykajabi.com/login).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for canceling an Order is thirty (30) days from the date on which You purchased the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: [email protected].
We will reimburse You of your original purchase price less a $9.00 USD processing fee no later than 14 days from the day on which We receive your refund request. We will use the same means of payment as You used for the Order.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last thirty (30) days
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
A statement that the customer would like a refund and will no longer use the materials should be emailed to [email protected].
If the Goods were marked as a gift when purchased and then delivered directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be electronically mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Terms & Conditions, or Returns and Refunds Policy, please contact us:
- By email: [email protected]